Refund and Returns Policy

Policy Scope – B2B Only

This policy applies exclusively to business-to-business (B2B) transactions conducted through Mad Wolf USA with licensed and approved partners. All products are intended for wholesale, dealer, and OEM use only, and this policy does not apply to consumer transactions.

Returns Policy

Complete Firearms and Serialized Products

All sales of complete firearms and serialized products are final once the item has been transferred to the receiving FFL dealer.

If a product was ordered in error, please contact our Wholesale Support Team immediately before transfer is completed. Requests to return products after transfer will not be accepted.

Important: Mad Wolf USA is not responsible for selection of an FFL or the transfer process. Any return requests due to the purchaser’s choice of FFL or transfer issues may be subject to a restocking or administrative fee.

Firearms or serialized products that require service should be processed through our warranty procedures, not as a standard return.

Non-Serialized Products

Mad Wolf USA will accept returns on non-serialized components and accessories within 30 days of the original shipment date.

To be eligible:

• Returns must be authorized in advance with a Return Merchandise Authorization (RMA) issued by Mad Wolf USA.
• Items must be unused, in original condition, and accompanied by all original packaging and documentation.
• All authorized returns are subject to a 15% restocking fee.

Products returned without an RMA or not purchased through Mad Wolf USA’s B2B portal may not be accepted.

Custom, OEM, and Made-to-Order Products

Custom, private-label, OEM, or made-to-order products are non-cancelable and non-returnable once production has begun. This includes any products with custom engraving, coatings, or unique specifications.

Order Cancellation

If an order has not shipped, a cancellation may be requested by contacting Wholesale Support.

• Orders canceled prior to shipment may incur a cancellation fee.
• Once tracking information has been issued, the order may be treated as a return, subject to restocking fees.

Return Authorization (RMA)

All returns require a Return Merchandise Authorization (RMA). To request an RMA, contact:

Mad Wolf USA – Wholesale Support

Email: b2b@madwolfus.com

(Include original order number and product details)

Returns must be shipped within the timeframe specified in the RMA. Returns without an RMA will not be processed.

Shipping Returns

• Returned items must be shipped prepaid by the dealer.
• Shipping charges are non-refundable.
• Use a trackable shipping service; Mad Wolf USA is not responsible for lost or damaged packages during return transit.

Upon receipt and inspection, approved returns will receive a refund or account credit, less any restocking or administrative fees, at Mad Wolf USA’s discretion.

Warranty and Defective Products

Products that are defective due to manufacturing or material issues are eligible for warranty service, which is separate from the standard return process.

For warranty claims, contact b2b@madwolfus.com for instructions.

Important Notes

• Refunds or credits are issued only to the original purchasing account.
• Restocking fees help cover handling, inspection, and administrative costs.
• This policy applies solely to purchases made through the Mad Wolf USA B2B portal.

Contact Us

For any questions about this Refund & Return Policy or to initiate a return:

Mad Wolf USA – Wholesale Support

Email: b2b@madwolfus.com